Return Eligibility

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the product within 14 days (two weeks) from the date of delivery for a refund or exchange, provided the following conditions are met:

  • The product must be in its original condition, unused, unwashed, and with all tags and packaging intact.
  • Proof of purchase (e.g., order number, receipt, or invoice) must be provided.
  • Certain items, such as perishable goods, personalized/custom-made products, or items marked as “final sale,” are not eligible for return unless defective or damaged.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [insert email/phone number] or log in to your account on our website to request a return authorization.
  2. Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
  3. Pack the product securely in its original packaging, include all accessories and documentation, and attach the RMA number to the package.
  4. Ship the product to the address provided by our customer service team. We recommend using a trackable shipping method, as you are responsible for the product until it reaches us.

Refund Process

  • Refunds will be processed within 5-7 business days after we receive and inspect the returned product.
  • Refunds will be issued to the original payment method used for the purchase. Please allow additional time for the refund to appear in your account, depending on your bank or payment provider.
  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

Exchanges

If you would like to exchange an item, please indicate this when initiating your return. Exchanges are subject to product availability. If the requested item is not available, we will issue a refund instead.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. Photos of the damaged or defective item may be required for verification.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • For international returns, any customs duties, taxes, or fees incurred are the responsibility of the customer.

Exceptions

This return policy does not apply to:

  • Products purchased from third-party sellers or retailers.
  • Items that have been used, altered, or damaged after delivery.
  • Products without proof of purchase.

Contact Us

If you have any questions about our return policy or need assistance with a return, please contact our customer service team at: We reserve the right to modify or update this return policy at any time. Please check our website for the most current version. Thank you for shopping with Miss Mommy!